Vetrexa Partners
ServiceNow is the central platform for IT service management, governance, risk and compliance processes and – for many of our clients – the key data source for IAM and entitlement processes. Vetrexa brings experience from regulated environments, from ITSM and ITAM roll-outs through CMDB build-up to integration with SailPoint IIQ and the NEXIS Platform. We work as an independent advisory partner without tool lock-in and with a focus on audit-ready, sustainable processes.
Overview
ServiceNow has established itself as the leading platform for ITSM, ITAM and GRC in banking, insurance and industry. The combination of a central service backbone, a consistent CMDB and a flexible workflow engine makes ServiceNow the ideal link between IT operations, governance and business functions. For IAM and entitlement processes it delivers reliable ownership, asset and process data and orchestrates access requests, certifications and provisioning.
At the same time, many organisations run ServiceNow instances that have grown organically – with heterogeneous processes, unclear CMDB quality and loosely coupled integrations. Vetrexa helps to position the platform strategically, harmonise processes and consistently interlock ServiceNow with IAM/IGA suites such as SailPoint IIQ and the NEXIS Platform – with a clear focus on MaRisk, DORA and ISO 27001.
Our services
Design and build of IT service processes on the ServiceNow platform – from incident and change to request fulfilment and problem management.
We bring structure to asset landscapes and elevate the CMDB into a reliable data source for operations, GRC and IAM.
Governance, risk and compliance processes on ServiceNow – audit-ready, transparent and aligned with regulatory requirements.
We connect ServiceNow with SailPoint IIQ and the NEXIS Platform to form a consistent governance ecosystem.
Custom connectors and workflows for access requests, certifications and provisioning – robust and well documented.
Structured migration from legacy tools onto ServiceNow – without operational disruption and with a clear target architecture.
Use cases
Consolidation of heterogeneous service management landscapes in banking, insurance and industry onto a single ServiceNow platform.
Build-up of a reliable CMDB that serves as a data source for ownership, access governance and risk processes.
End-to-end GRC processes on ServiceNow – from risk assessment and control testing to regulatory reporting.
Seamless integration of ServiceNow with SailPoint IIQ and the NEXIS Platform for access requests, certifications and role governance.
Consistent reporting and dashboard views for MaRisk, DORA and ISO 27001 as well as internal and external audits.
Methodology
Analysis of existing ServiceNow usage, process landscape, CMDB quality and integrations. Outcome: a clear baseline and prioritised fields of action.
Definition of target architecture, process and module scope, integration model with IAM/IGA and role and operating concept.
Delivery of ServiceNow processes and integrations, development of connectors and workflows, data migration and test coordination.
Operations, continuous optimisation and evolution – including KPI steering, release management and adaptation to regulatory change.
References
Selected project references by industry – without naming clients.
Banking
Build-up of a COBIT-based governance model with ServiceNow as the central backbone for access requests, recertification and regulatory reporting.
Insurance
Re-build of the CMDB and interlock with SailPoint IIQ so that ownership, criticality and system context are reliably available for IAM processes.
Industry
Structured evaluation of IGA solutions including ServiceNow as front-end and process platform – with scoring, POC design and roadmap.
Toolset & Integrations
Related
Strategy, target architecture and implementation of IAM and security – with SailPoint IIQ, PAM, RBAC/SoD and recertification.
Operations, monitoring and continuous optimisation of your ServiceNow, IAM and governance platforms – reliable and SLA-backed.
Overview of our partner ecosystem: NEXIS Silver Partner, Quadient Experience Partner and ServiceNow Consulting & Integration Partner.
FAQ
Our clients primarily use ServiceNow as a central platform for IT service management (incident, change, request), IT asset management including CMDB, and as the foundation for governance, risk and compliance processes. In regulated industries such as banking, insurance and industry, ServiceNow also serves as a key data source for IAM and entitlement processes.
We connect ServiceNow to SailPoint IIQ and the NEXIS Platform through IntegrationHub, REST/SOAP APIs and dedicated connectors. Typical scenarios include access request workflows, automated provisioning, certification campaigns and providing CMDB data as ownership and contextual information for IGA processes.
Yes. We migrate grown ticketing and service management landscapes onto ServiceNow in a structured way – from analysing existing processes and target design through data migration and module build to a staged decommissioning of legacy systems with cutover planning and hypercare.
Yes. We design governance, risk and compliance processes on ServiceNow – including risk and control catalogues, audit management, policy lifecycle and regulatory reporting. Delivery is aligned with MaRisk, DORA and ISO 27001 and integrated with existing IAM and entitlement processes.
Let's talk about ITSM, ITAM, GRC and integration with your IAM landscape – informal and at eye level.
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