Competence detail

Output Management (Quadient Inspire)

Customer Communication Management (CCM) is business-critical infrastructure – every invoice, every policy, every notice is a brand contact. As a certified Quadient Experience Partner we modernise your customer communications from the legacy silo to a scalable multichannel platform. All our consultants are Inspire Expert Certified and deliver end-to-end, from design through to operations.

Overview

Why Quadient Inspire?

Quadient Inspire is the world's leading CCM platform for regulated industries. It unifies template design, data enrichment, interaction and multichannel output in a single architecture – on-premise, hybrid or as a cloud service.

Legacy systems such as Papyrus or DOPiX are reaching their limits: proprietary formats, growing maintenance costs, missing cloud capability and complex accessibility requirements are blocking innovation. Inspire delivers the technical and organisational leap forward.

Vetrexa guides you with a proven migration methodology – from inventory analysis through template migration to hypercare operation. We combine domain expertise in banking, insurance and financial services with deep Inspire certification.

🏆 Quadient Experience Partner

Officially certified – with a direct line to the vendor and access to the latest releases and roadmaps.

🎓 Inspire Expert Certified

All consultants certified for Designer, Content Manager, Scaler and Interactive (v17.0).

⚖️ WCAG-compliant from day one

Accessibility is not an add-on but an integral part of our migration methodology.

What we deliver

Six core services.

Six core services across the full output-management lifecycle – from analysis to accessible multichannel rollout.

01

Template analysis & categorisation

Inventory, clustering and prioritisation of your communications portfolio – the basis for every migration strategy.

02

Migration to Inspire format

Structured migration including QA, test automation and formal sign-off by the business.

03

Inspire Designer & Scaler

Template development, data modelling and high-throughput batch production for mass communications.

04

Inspire Interactive & Flex

Cloud-based interactive customer communications for advisers, contact centres and self-service portals.

05

CI/CD integration & PowerShell

Automated deployment, versioning and PowerShell-based pipelines for enterprise operations.

06

Accessibility (WCAG)

Tagged PDFs, semantic structures and automated checks against WCAG 2.1 AA.

Our approach

Four phases to modern CCM.

Clear phases, defined outcomes, verifiable milestones – from discovery through to hypercare.

  1. Discovery

    Inventory and process analysis, template categorisation, target architecture, business case and roadmap.

  2. Design

    Template standards, data model, CI/CD blueprint, WCAG concept, governance and role model.

  3. Migration & rollout

    Wave-based migration, automated QA, business sign-off, channel-specific go-live.

  4. Hypercare & optimisation

    Stabilisation, performance tuning, knowledge transfer and continuous improvement.

Project experience

Proven practice in regulated industries.

Selected references from banking, insurance and financial services – without naming clients.

Banking

Output Management – legacy replacement

Replacement of Papyrus and DOPiX with Quadient Inspire. Agile project management, cross-functional team, go-live and hypercare.

Quadient Inspire · Jira · Confluence · ServiceNow · Scrum · Kanban

Insurance

Policy documents & claims correspondence

Modernisation of policy-related and claims-related communications – multichannel output, WCAG-compliant PDFs, integrated print and digital dispatch.

Inspire Designer · Scaler · Interactive · WCAG 2.1 · SAFe

Financial services

Regulatory customer communications

Central control of supervisory-relevant customer letters – traceable approvals, audit trail and automated checking.

Inspire Flex · Content Manager · PowerShell · CI/CD · Jira/XRay

Toolset & frameworks

Proven technologies.

We combine the vendor platform with open standards and established enterprise tooling.

Related competences

Explore related capabilities.

Modern output management delivers its full value when combined with clear strategy, professional PMO and strong partnerships.

Competence

Strategy & Consulting

CCM strategy, target vision and business case for digital customer communications.

Partner

Partner Quadient Inspire

Vetrexa as a Quadient Experience Partner – certifications, roadmap access and close vendor collaboration.

FAQ

Frequently asked questions.

Answers to the four most-asked questions about output management with Quadient Inspire.

What are the benefits of Inspire vs. Papyrus?

Quadient Inspire offers a modern, cross-platform CCM architecture with central template management, native multichannel output (print, PDF, HTML, e-mail, mobile) and open interfaces for CI/CD and cloud operation. Compared with Papyrus, proprietary silos disappear, maintenance costs fall and time-to-market for new communications is significantly reduced.

What does Inspire Expert Certified mean?

All Vetrexa consultants are officially certified by Quadient (Inspire Designer, Content Manager, Scaler and Interactive, v17.0). The certification is renewed annually and confirms practice-relevant expertise in template design, automation, interaction and scaling – a prerequisite for stable, maintainable CCM solutions.

How long does a legacy migration typically take?

Depending on the template portfolio and integration depth, we plan for six to eighteen months. A structured discovery sprint delivers a robust roadmap within four to six weeks, including migration waves, effort estimate and risk profile.

How is WCAG compliance ensured?

We build accessibility in from the outset: tagged PDFs, semantic structures, contrast-compliant layouts and automated checks against WCAG 2.1 AA. We also perform screen-reader tests and support your editorial teams with content guidelines that keep documents compliant over time.

Ready to modernise your CCM?

Speak to our Inspire-certified consultants about your starting position – we deliver a robust migration path within a few weeks.

Get in touch now