Vetrexa Partners
As an official Quadient Experience Partner, Vetrexa supports clients in building, modernising and operating their customer communications on Quadient Inspire. Our consultants are certified at the highest tier of the partner programme – Inspire Expert Certification – and cover the full Inspire stack. This combines deep product know-how with hands-on experience from complex CCM programmes in banking, insurance and financial services.
Overview
Quadient Inspire is a leading platform for Customer Communications Management (CCM) and Output Management. It covers the full lifecycle of customer documents – from data preparation and template design through personalisation to omnichannel output across print, PDF, email, web and archive systems. Inspire is a strategic instrument for producing regulated customer communications consistently, accessibly and at scale.
The platform comprises several tightly aligned components: Inspire Designer for template engineering, Inspire Scaler for high-volume processing, Inspire Interactive for dialogue-based case work by business users, and Inspire Flex as the modern, cloud-ready CCM offering. Vetrexa supports you as an experienced yet vendor-neutral partner – from replacing legacy Papyrus or DOPiX landscapes through to steady-state operations.
Our services
We migrate grown CCM landscapes onto Quadient Inspire in a structured, risk-controlled way.
We design customer documents that meet regulatory accessibility requirements end to end.
From initial setup to high-volume production – performant, maintainable and audit-ready.
We enable business teams to handle interactive customer correspondence on a modern platform.
We lift CCM development and operations to DevOps standard – reproducible, automated and documented.
We steer complex Inspire rollouts safely to go-live and beyond in regulated banking environments.
Use cases
Consistent production of account statements, contract documents and letters at high volume – with clear standards and stable mass output.
Delivery of regulatory customer communications with traceable approval paths and audit-ready history.
Personalised policy documents and claims correspondence – created interactively and delivered consistently across all channels.
One template set, many channels: print, PDF, email, web and long-term archive are served from a single source of truth.
Structured replacement of Papyrus and DOPiX landscapes – from analysis through to full cutover onto Inspire.
Test and acceptance processes using Jira and XRay, automated comparisons and clear sign-off criteria for business and operations.
Methodology
Capture of the existing CCM landscape, templates, data sources and channels. Outcome: a clear baseline, target picture and prioritised fields of action.
Definition of the target architecture on Inspire, standard building blocks, naming and versioning conventions and a wave-based delivery plan.
Template migration into Designer and Scaler, integration with Interactive/Flex, automated testing, wave-based rollout and controlled cutover.
Stabilisation after go-live, KPI steering, continuous optimisation of templates and pipelines, and knowledge transfer to internal teams.
References
Selected project references by industry – without naming clients.
Banking
Structured replacement of a grown legacy output landscape onto Quadient Inspire with wave-based rollout, automated comparison tests and hypercare in a regulated banking environment.
Insurance
Build-up of interactive policy documents and claims correspondence in Inspire Interactive with standardised blocks, a role and approval model and omnichannel output.
Financial Services
Delivery of regulatory customer communications on Inspire with audit-ready approval flows, WCAG-compliant documents and DevOps-based rollout.
Toolset & Certifications
Related
Our competence around Customer Communications Management, template design, omnichannel output and regulatory customer communications.
Strategic consulting for digital transformation, target pictures and roadmaps – including CCM and output landscapes.
Overview of all Vetrexa partnerships: NEXIS, Quadient and ServiceNow – for certified expertise in IAM, GRC, CCM and ITSM.
FAQ
Inspire Expert Certified is the highest certification tier in the Quadient partner programme for the Inspire platform. All Vetrexa consultants in the Output Management practice hold this certification – across Designer, Scaler, Interactive and Flex. This allows us to run CCM programmes in regulated industries from target architecture through to day-to-day operations.
We start with a structured inventory of all templates, data sources and output channels. We then categorise document types, define mapping rules and reusable building blocks, and migrate to Inspire Designer in controlled waves. Automated comparison tests (Jira/XRay, pixel diff) safeguard functional and visual parity against the Papyrus and DOPiX baseline.
We embed WCAG 2.1 AA into template design and data preparation from day one: tagged PDF/UA, logical reading order, alternative texts, contrast checks and structured tables. In Inspire Designer we work with standardised accessibility building blocks that are centrally maintained and reused across the whole document family.
A first production wave covering selected document types can usually go live within 4 to 6 months. Full replacement of Papyrus or DOPiX landscapes with several hundred templates, omnichannel output and archive integration typically runs between 12 and 24 months, staggered by document type and business area.
Let's talk about your CCM and output roadmap – informal and at eye level.
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